Privacy Policy

SustainableEnergyGuide (“we”, “us”, “our”) provides solar energy solutions and EPC services. This Privacy Policy explains how we handle personal information collected through this website, including enquiry forms and newsletter subscriptions.

By using this website or submitting information through it, you agree to the practices described in this policy.

Information you provide directly: your name, email address, property type, service of interest and the contents of any message you submit through our enquiry or newsletter forms.

Information collected automatically: standard technical data such as browser type, device type, approximate location and pages viewed, used to keep the website secure and functional.

To respond to your enquiry and discuss suitable solar solutions for your property.

To prepare consultations, site assessments, proposals and project communication where you have requested them.

To send newsletter emails where you have subscribed, and to process unsubscribe requests.

To maintain, secure and improve this website and our services.

We process enquiry information because it is necessary to respond to your request. Newsletter emails are sent only on the basis of the consent you give when subscribing, which you may withdraw at any time.

We do not sell or rent your personal information. Information may be shared with service providers who help us operate this website or deliver a project you have engaged us for, and only to the extent required for that purpose.

We may disclose information where required by applicable law or to protect our legal rights.

Enquiry and project-related information is retained for as long as needed to serve your request and to meet legal, accounting or record-keeping obligations. Newsletter subscription data is retained until you unsubscribe.

We apply reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No method of transmission or storage over the internet can be guaranteed to be completely secure.

This website may use cookies and similar technologies necessary for basic functionality and security. You can control or delete cookies through your browser settings; disabling them may affect how parts of the website work.

Some pages embed third-party content, such as an embedded map on our Contact page. Those providers operate under their own privacy policies, which we do not control.

Subject to applicable law, you may request access to the personal information we hold about you, ask for corrections, request deletion, or withdraw consent to newsletter emails. To make a request, contact us using the details below.

This website is intended for use by adults and business representatives. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on this page.